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We only exchange if any product has manufacturing fault, broken, only at the time of purchase. You have to inform us if cannot bring back right away. Please email us Electronax@outlook.com along with your invoice number and small description or contact immediately at our help line +923125233727. Original box and all accessories should be returned. If you receive a product that is not what we have described in our catalog you are not bound to keep that product, we will replace your product. Please inform us within 24 hours of receiving the product. Please contact our helpline 9 am to 4 pm.